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Retaining Employees

Remember: Regardless of whether the economy is sagging or booming, employee retention remains a major concern across all industries. Here are five important techniques for retaining employee. Select...

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Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result is the excellent effort that has taken place to achieve the result. Your...

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Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result is the excellent effort that has taken place to achieve the result. Your...

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Reinventing Yourself

Remember: Reinvention as a word implies a process of deconstruction, a subsequent reconstruction, and a resultant newness. The intended ‘payback’ for reinvention is gaining something that you currently...

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Handling Irate Customers

Remember: An unsatisfied customer is an irate customer, and an irate customer is a customer at the point of departure from the use of your products and services. When not handled properly, an irate...

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Business Ethics and the Time Machine

Remember: Whenever you are uncertain of the right course of action to take on a particular issue use the “Time Machine Approach” to ensure you do the right thing. This approach works by your imagining...

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The Three C’s of Effective Business Writing

Remember: All business writing should be Clear, Concise, and Correct. Good writers use plain language to express clear meaning. They write in a simple style that uses everyday words. They do not use...

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The Customer

Remember: The Customer is king and must be treated as such.  To treat the Customer as king, we must know who they are, and what they want, which will then help us provide the right solutions for them....

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Giving Constructive Feedback

Remember: There is no such thing as “negative feedback” as the motive for all feedback should be to improve the performance of the receiver. Therefore, if one party comes out of a feedback session...

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Methods for Constructive Feedback

Remember: For feedback to be constructive, it must be information-specific, issue-focused, and based on observations. Appreciation alone is praise. Chiding alone could be misconstrued to be criticism....

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