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The Customer
Remember: The Customer is king and must be treated as such. To treat the Customer as king, we must know who they are, and what they want, which will then help us provide the right solutions for them....
View ArticleGiving Constructive Feedback
Remember: There is no such thing as “negative feedback” as the motive for all feedback should be to improve the performance of the receiver. Therefore, if one party comes out of a feedback session...
View ArticleMethods for Constructive Feedback
Remember: For feedback to be constructive, it must be information-specific, issue-focused, and based on observations. Appreciation alone is praise. Chiding alone could be misconstrued to be criticism....
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